Free USA Shipping on Orders over $99
Free standard shipping to addresses in the USA. However, the following locations do not qualify for free shipping and are eligible only for flat rate shipping:
• International orders under $99 is a flat fee of $25
(Excluding the following countries: Australia, Africa, Singapore, Germany, United Arab Emirates, Costa Rica, Argentina, Brazil)
• The excluded countries listed above are a flat fee of $35 for orders under $99.
• International orders over $99 is a flat fee of $50
(Excluding the following countries: Australia, Africa, Singapore, United Arab Emirates, Costa Rica, Argentina, Brazil)
• The excluded countries listed above are a flat fee of $80 for orders over $99.
• Canada Shipping Rates:
- Orders under $99 is a flat fee $15
- Orders over $99 is a flat fee $25
Depending on the state you live in the goods usually take between 3-5 business days. *The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
Please contact us immediatley after your order has been placed and we will try our best accommodate your request. If the item has already been shipped then you will need to process a return. (see returns page)
If your order has not been shipped and you would like to add an additional item please contact us right away and we will do our best to help accommodate your request.
You can track your order by clicking the link found in the shipping confirmation email. Please allow 2-3 business days to receive your shipment notification email after placing your order.
The courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If your parcel is stolen, we cannot be held accountable. Please use our contact form if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.
Please use our contact form for any return request. If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Return shipping charges will not be refunded. Our policy is the customer must pay for all shipping expenses on the return/exchange of any ‘sympl’ product. We will not assume responsibility for misdirected, lost or damaged return shipments.
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you receive the goods for a full refund or exchange.
Please note that it can take up to 10 business days for the credit to appear on your bank statement.
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.
Please provide us with the name and location of your store, pictures of your shop and other brands you carry on wholesale registration form listed below. Once you are approved you will have access to the wholesale website with wholesale prices, and can make all orders and payments online.
If you are an online business, please specify the full URL of your website in the “Company/ Business” space on the registration form. Please provide us with the name and location of your store, pictures of your shop and other brands you carry on wholesale registration form listed below. Once you are approved you will have access to the wholesale website with wholesale prices, and can make all orders and payments online.
Log into your wholesale account to access wholesale prices, make online orders and purchase goods. LOG IN HERE